Refunds:

Missed appointments: NCNS is a No Call No Show. There's a NCNS fee of $10. first time, $20 second time. That's all the chances you get, per year. That fee will be applied to your next appointment. This is a standard fee in the Industry. So, please call and communicate if you can't make it.     If you prepaid, make the new appointment, and pay the NCNS fee on pickup.

No Refunds for any service, only reschedule.

Steffies Promise:

I will take excellent care of your pet, give excellent service in dog daycare and boarding, and grooming, and give the best haircut and grooming for your pet that I can do, that you are willing to compensate me for, given the temperment of the pet and coat condition and grooming issues that I am presented with.

  I promise to do my best to have your dog ready for pickup in a timely fashion, in a happy and healthy state, in the Style you ask for*.

*exception: if you bring in someone else's dog and they are not happy.  In the case of a shared dog,  Steffie will groom in the manner the person dropping off instructs, because you may have changed your mind since last we texted or talked. Face To Face Instructions trump all. If you are Particular, please bring your dog in yourself, for best communication about Styles. Grooming is a Seasonal thing, people change minds, "The Usual" shavedown for Summer is not appropriate for Winter, So Steffie likes to double check what you want each time, at dropoff.

If there are any issues you are unhappy with please let me know, and I will immediately fix what I can; for instance, if an issue with not trimming off enough hair, I will re-do right then and there. Or, if our communications were mixed up, and I end up trimming off too much hair, I will give you a coupon for you to save money on your future repeat business, and I thank you in advance for your continued patronage. 

Customers with dogs with previously existing health issues, such as breathing, heart, muscular/skeletal problems, etc and Dew Claws Must Sign a Release And Hold Harmless Form on drop-off.

 If you drop your dog off in a badly matted condition, many times I cannot tell until I get to working with the dog's coat up on the table, what exactly I will be encountering or able to do.

If you think the matting is not bad, and you have been brushing just the top, be aware you may be mistaken; I frequently encounter such pets with badly matted undercoat, and body-cast matting. This is why I do not guarantee I will not shave off the matt, or the entire dog,,if brought in that bad of condition. I may have to in order enable the dog to move properly, for it's optimal comfort in motion, for to do otherwise would be to contribute to animal cruelty through neglect.  I will do what I can to keep the coat, and solve any issues with the coat as much as possible, and perform your desired hair cut, keeping your desired length of coat, in as much as is possible while still making your pet comfortable. If, in fact, a Rescue Shave is what has to be done, I will try to notify you by phone, if not before, but regardless, I will do it anyway, for the good of the pet, and I may end up charging extra, because this is a tedious, difficult, and detail-demanding job, takes longer, harder on blades, it is hard on the groomer, as well as the pet.  Be ready for a discussion on the necessity for more frequent grooming sessions as well. You can't just bring a dog in 1x or 2x a year, and expect your groomer to solve all the problems therein caused by that neglect. You may also be told to provide a sweater for your pet, for a few weeks, until the coat grows out to normal length, in Winter.

This includes all ages and stages of your dog. However: If you have an elderly and barely mobile dog with bad matting, as the elderlys skin is so delicate, I may recommend you take  your pet to be shaved by your veteranarian. Blood flowing back into the vessles in the skin after being closed off from matting may cause hematomas, something that causes pain and itching, that is Veterinarian Territory.